sales conditions

PAYMENT:

After reception of 50% of the price of the trip, Sin Fronteras proceeds with the reservations and sends you a final confirmation. The second part of the payment should arrive to us at least 20 days before your arrival in Guatemala. The payment can be done through our on-line payment system on our website www.sinfront.com or on our account in the USA. After this date we do not accept changes to the itinerary.


CANCELLATION:


If cancellation occurs at least 30 days before the arrival date we refund 100% of the price of the trip, with a deduction of 10 % over the value of the trip for our administrative expenses.

From 29 to 21 days before arrival date - refund of 70 % of the price.
From 20 to 11 days before arrival date - refund of 50% of the price.
From 10 to 4 days before arrival date - refund of 40% of the price.
Less than 4 days before arrival date - there is no refund possible.

We cannot permit changes or refunds once you start your itinerary. To avoid any misinterpretation, carefully read the vouchers given to you by the sales agent.

These conditions are not valid for the Easter week, Christmas and New Year.

Some hotels require a 50 % deposit upon making the reservation. This deposit is non-refundable, and cannot be returned by us in case of trip cancellation.

More and more hotels in Guatemala ask for a full payment at least 30 days before arrival in order to guarantee your reservations. If this is the case we will inform you and apply their rules.

Cancellation in Belize:

Hotels in Belize guarantee the reservation only after receiving the total amount of the payment (at least 45 days before arrival). Therefore no refund will be made if the cancellation is done after this 45 days period.


PLANE TICKETS:

Plane tickets, once emitted, cannot be refunded.


RESPONSIBILITY:

We don't take any responsibility in the event of flight cancellations, natural disaster, strikes or riots.

INSURANCE

The insurances in Guatemala are limited. The civil liability with respect to the people transported by vehicle is the only one cumpolsury. It is limited to US$ 6000 per individual.

We can offer you, at a cost of US$ 6 per day and person, a complementary insurance which covers:

- Civil responsibility, assistance, repatriation within the limit US $ 50.000p/p.
- Medical care and dental up to US $ 10.000
- Urgency Medical transport US $ 10.000
- Repatriation of body and accompaniment by a member of the family US$ 5.000
- Urgent basic money transfer US $ 5.000
- Loss of passport US$ 1.200
- Loss of luggage and/or plane ticket US$ 1.200
- Expenses of cancellation of US flight $ 1.200
- Interruption of trip in the event of death of a member of the family US$ 1.000
- Advance for guarantee US$ 1.000
- Legal Assistance in the event of problem included
- Compensation in the event of death, total and permanent disability due to accidental reasons US$ 10.000


The maximum amount ensured for anybody is limited to US $ 50.000.

privacy policy

What information do we collect?

We collect information from you when you place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.